Michael Cody Rodefer MICHAEL CODY RODEFER

I designed and built an automated security-deprovisioning system for ctcLink, the PeopleSoft ERP shared across Washington's 34 community and technical colleges, spanning all three pillars: HCM, Finance, and Campus Solutions, including Campus Solutions SACR row-level security, grants security, and procurement authorizations. I automated the deterministic steps and deliberately gated the high-consequence ones behind human review, automating what was safe and keeping a person where judgment was required.

I led the modernization of roughly 3,000 endpoints from legacy SCCM to a unified Intune platform, standardizing configuration, compliance, and application delivery across the college. I built the rollout on device-based self-deploying enrollment and staged it in rings for a controlled transition, and I folded BitLocker in at scale so a lost device stays a hardware matter rather than a data exposure. The support technicians were trained before the rollout began and have handled device targeting since.

I led the college's migration from an AudioCodes system with Polycom desk phones to Microsoft Teams telephony as both project lead and technical lead. I stood up a new AudioCodes Session Border Controller for Direct Routing, built the call queues and pickup groups in Microsoft 365 through PowerShell, and handled the Zoom Rooms and Teams Rooms builds for classrooms and conference spaces. Queue administration sits with the Senior Systems Administrator now.

I built the college's Canvas escalation practice as its Tier-4 engineer, onboarding and training the administrators who now run the platform day to day. Working with a business analyst, I redesigned issue triage so instructor problems route correctly on first touch, bringing misroutes down and keeping upper-tier tickets from aging. Today the Canvas team owns triage and administration, and I serve alongside the Director of Integration as one of two executive escalation points, engaged only for institution-wide incidents.

I partnered with production and maintenance teams to integrate plant-floor operational technology with IT: a centralized, networked system for PLC backups and remote deployment, paired with automated 2D imagers that read part marks directly in place of manual entry. Deployments that once required a technician on the floor now complete remotely in minutes, and the work paid for itself within the fiscal year. The maintenance crews have run it themselves since handoff.